Terms of Service

By accessing and using Thebe Tech Solutions' website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms constitute a legally binding agreement between you and Thebe Tech Solutions. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting.

Thebe Tech Solutions provides comprehensive IT services including but not limited to:

• IT Infrastructure & Networking
• Hardware & Software Sourcing
• Managed IT Services
• Cybersecurity & Data Protection
• SharePoint Development & Solutions
• Power Platform Solutions
• ISO 27001:2022 Consulting

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

As a user of our services, you agree to:

• Provide accurate and complete information when requested
• Maintain the confidentiality of any login credentials or access codes
• Use our services in compliance with all applicable laws and regulations
• Not attempt to gain unauthorized access to our systems or networks
• Not use our services for any illegal or unauthorized purpose
• Respect intellectual property rights and not infringe upon them
• Notify us immediately of any security breaches or unauthorized access

Our service level commitments are outlined in individual service agreements. General service standards include:

• Response Time: Initial response to support requests within 2-4 hours during business hours
• Availability: 99.9% uptime for managed services (excluding scheduled maintenance)
• Support Hours: Monday-Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 2:00 PM
• Emergency Support: 24/7 monitoring for critical systems

Specific SLA terms will be detailed in your individual service contract.

Payment terms for our services are as follows:

• Invoicing: Monthly invoices for ongoing services, project-based billing for one-time services
• Payment Terms: Net 30 days from invoice date
• Late Fees: 1.5% per month on overdue amounts
• Payment Methods: Bank transfer, credit card, or other agreed methods
• Disputed Charges: Must be reported within 30 days of invoice date

We reserve the right to suspend services for non-payment after 60 days past due.

All content, trademarks, and intellectual property on our website and in our services are owned by Thebe Tech Solutions or our licensors. This includes:

• Website design, text, graphics, and software
• Service methodologies and processes
• Documentation and training materials
• Custom software and configurations developed for clients

You may not reproduce, distribute, or create derivative works without our written permission.

We are committed to protecting your confidential information and data:

• Confidentiality: We will not disclose your confidential information to third parties without consent
• Data Security: We implement appropriate technical and organizational measures to protect your data
• Compliance: We comply with applicable data protection laws and regulations
• Data Processing: We only process data necessary for service delivery
• Retention: We retain data only as long as necessary for business purposes

Detailed data protection practices are outlined in our Privacy Policy.

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for the specific service in question
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for data loss due to circumstances beyond our control
• Force majeure events may excuse performance delays

This limitation applies regardless of the legal theory on which the claim is based.

Either party may terminate services under the following conditions:

• With Notice: 30 days written notice for ongoing services
• Immediate Termination: For material breach of these Terms
Non-Payment: After 60 days past due
• Mutual Agreement: By written agreement of both parties

Upon termination, you remain responsible for all charges incurred up to the termination date.

These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or our services shall be resolved through:

• Negotiation: Good faith discussions to resolve disputes
• Mediation: If negotiation fails, mediation through an agreed mediator
• Arbitration: Binding arbitration if mediation is unsuccessful
• Jurisdiction: South African courts for any legal proceedings

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notification to registered users
• Updating the "Last updated" date

Continued use of our services after changes constitutes acceptance of the new Terms.

If you have any questions about these Terms of Service, please contact us: